Capita Plc - Capita plc amplía contrato con proveedor europeo de telecomunicaciones
SFC Energía AG
€19.66
18:45 03/05/24
Capita Plc - Capita plc amplía contrato con proveedor europeo de telecomunicaciones
PR Newswire
LONDRES, Reino Unido, 10 de abril
10 de abril de 2024
Capita plc extends contract with European telecoms provider
Capita plc (Capita) today announces it has extended its customer experience contract with a leading European integrated telecoms company for two years from January 2024, with an option to extend for a further two years.
In a deal worth more than £95m over four years, Capita will continue to deliver on-shore and near-shore end-to-end customer experience services for the client, including inbound customer inquiries, chatbots, social media engagement and managing customer technical support.
Corinne Ripoche, CEO, Capita Experience, said: "We are very proud to extend this contract, which builds on the success of our long-standing strategic partnership since 2008.
"Nos centraremos en ofrecer un enfoque centrado en el cliente que anticipe sus necesidades, a través de una experiencia fluida y personalizada.
"Continuaremos aprovechando la tecnología para cumplir con los requisitos de muy alta calidad de nuestros clientes".
Capita es una de las principales empresas de experiencia del cliente de Europa, con posiciones líderes en el mercado en el Reino Unido, Irlanda y Suiza, y una importante presencia en Alemania.
Notas para los editores:
The new contractual agreement is based on expected volumes, and therefore treated as a framework contract. As a result, there is no IFRS 15 transaction price (order book) para el contrato
Para obtener más información, póngase en contacto:
Consultas de inversores
helen parris, Director de Relaciones con Inversores
Tel: 07720 169 269
Email: GME@dhr-rgv.com
Stephanie poco
Subdirector de Relaciones con Inversores
Tel: 07541 622838
Email: GME@dhr-rgv.com
Preguntas de los medios
Comunicaciones externas capita
Tel: 0207 654 2399
Email: GME@dhr-rgv.com
Sobre Capita
Capita is a leading provider of business process services, driven by data, technology and people. Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate across two divisions - Capita Public Service and Capita Experience- in the UK, Europa, India y Sudáfrica. Capita cotiza en la Bolsa de Valores de Londres (CPI.L). Puede encontrar más información en: http://www.capita.com